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Frequently Asked Questions

Getting Started
What is an offering?
What is a directed allocation or directed share program?
What role does Goldman Sachs play in the directed allocation?
What is a prospectus and where can I view it?
Where can I find more information about the company (such as financials, etc.)?
What is Apex?
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Participating in the offering
Can I have a third party create my account or use my account online on my behalf?
When will I know the final offering price?
How will my investment request determine the final number of securities I am offered?
If I have received an invitation from the company to participate in the offering, what are the steps for participating?
What are the steps for participating in the IPO via a directed allocation or directed share program?
What are the requirements for participating?
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Account Basics
What documents can I access from my online account?
What type of account will I have to participate?
What type of account is this?
How do I know my data is secure?
How do I change my profile information?
If my profile information changes, can I still participate?
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Funding
When and how should I pay for my securities?
What happens if I don't pay for my securities by the deadline?
I submitted the wire instructions to my bank but my account is still showing a balance as zero. When will my balance be reflected?
How do I withdraw funds and close my account?
How do I wire funds into my account?
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Managing securities
Can I amend a sell order?
What are my options for transferring shares into another account in my name?
If I want to sell my securities, what types of trades can I place?
How do I sell my securities online?
What is a lock up agreement?
What are my options after I receive my securities?
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Security and Authentication
What are my rights under the California Consumer Privacy Act (CCPA) as it relates to The Goldman Sachs Directed Share Program?
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